WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

1. How long is processing, shipping, and handling?

Next day shipping: WE OFFER NEXT DAY SHIPPING FOR A ADDITIONAL FEE. Processing occurs once you place your order. Please choose next day shipping at checkout.

Standard Shipping: Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

FedEx next day shipping is 1 business day.

Domestic Regular Flat Rate Shipping is 3-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with FedEx. Business days are Monday-Friday



2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 202-812-3037



3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.



4. May I return my order?

We do not accept returns. Also, we are not responsible for hairstylist trying to custom color or dye your virgin hair or raw hair extensions improperly. 


5. When will I receive my refund?

We do not provide refunds. Also, we are not responsible for hairstylist trying to custom color or dye your virgin hair or raw hair extensions improperly. 

6. May I make a exchange?

We do not provide exchanges.

Our Business Hours Are Monday-Friday 10AM-5PM Eastern Time.

Saturday & Sundays-CLOSED

If you have any questions or concerns please feel free to contact Us At 202-812-3037 During Business Hrs M-F 10am-5pm (Eastern Time), Saturday & Sunday- CLOSED.